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UX CASE STUDY

Razorpay POS Payment SDK

Transforming the Payment Acceptance SDK Framework for a Seamless Merchant Experience

Introduction

Redesigning the Payment SDK

Ezetap (now Razorpay POS) set out to redesign its Payment SDK to fix usability issues and prepare for future payment technologies.

This case study covers the key reasons for the redesign, the design goals, and the outcomes — showing how the SDK became more user-friendly, scalable, and future-ready.

Client:

Ezetap (Now Razorpay POS)

Duration:

2019

|

3 Months

Platform:

Android Mobile SDK

Team Members:

Sachin Thumbarathy

(Sole Designer)

Industry

Fin-Tech | Payments | PoS

A Glimpse of Ezetap's Symphony

What is Ezetap?

Ezetap by Razorpay is a smart payments platform built for businesses. With over 5 lakh POS terminals across India and the Middle East, it helps merchants accept payments easily.

Businesses can take all types of payments — whether at retail counters, in-store, or even at the customer’s doorstep.

With a kaleidoscope of payment solutions, ezetap empowers merchants to orchestrate seamless transactions across various channels.

Design Goals & Objectives

The redesign aimed to achieve the following objectives

Simpler User Flows

Make payment acceptance quick and easy for both merchants and customers.

Future-Ready Framework

Build a flexible system that can support new payment technologies and features.

Custom Bank Branding

Allow partners to easily apply their own brand identity while keeping the experience consistent.

Modern Look & Feel

Refresh the app’s design to reflect growth and engage users.

Constraints & Design Considerations

Roadblocks we faced along the way

Addressing challenges like the SDK nature, SaaS model, diverse payment methods, regulations, dual use cases, and varying POS device specifications required a careful balance in design decisions.

SDK Nature

SaaS Personality

Diverse Payment Methods

Regulations & Certification

Bank Branding and Interface Tidiness

Designing for dual use cases 

Various Screen Sizes 

Managing app size and 
feature prioritisation.

Need for Redesign

While leadership wanted to refresh the app’s identity, aligning the redesign with actual user needs was essential to ensure its success.e for users to move through the app and find what they need.

User Preferences

Our initial research for previous products revealed that users valued familiarity and ease of use, often resisting complex changes. The redesign had to enhance their experience without overwhelming them with unnecessary complexity.

Diverse User Base

With the app serving a wide range of users, including banks, enterprises, and government officials, whose percentages shifted annually, it was challenging to tailor the redesign for a single user group.

Banks

55%

Retail Merchants

Enterprises

30%

Enterprise Employees

Government

10%

Government Employees

Others

5%

Others

Multiple Device Use Cases

All-in-One Smart POS

(Aka Android POS)

All-in-one powerhouse. Accept payments, print receipts, scan QR and barcodes and more

Eg: PAX A920

DigiPOS

(Aka Mobile POS)

Take your POS anywhere. Transform any tablet or mobile into a powerful payment terminal

Eg: PAX D180 + Android Phone

What followed after the release!

Outcomes

Our release had a positive impact, attracting new users and pleasing partner banks with enhanced usability and aesthetics.

It brings me immense satisfaction to realize that the solution I assisted in crafting is now aiding millions of merchants via prominent banks in India and the Middle East.

The new user experience and interface have received widespread acclaim from end-users, partner banks, and enterprises, validating the substantial impact our work has made in the fintech solutions landscape.

End of Case Study

Thank you!

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UX Designer
Design Manager
Motion GFX Animator
No Code Developer

UX Designer
Design Manager
Motion GFX Animator
No Code Developer

UX Designer
Design Manager
Motion GFX Animator
No Code Developer

UX Designer
Design Manager
Motion GFX Animator
No Code Developer

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©️ 2025 Sachin Thumbarathy. All rights reserved.